Frequently Asked Questions
Everything you need to know about our luxury interiors and services.
What is the lead time for wallpaper and fabric orders?
Most of our wallpapers and fabrics are printed to order to ensure color consistency and minimize waste. This process typically takes 2-3 weeks before your order is dispatched.
Do you offer international shipping?
Yes, we ship our luxury home goods globally. Delivery times and shipping costs vary by destination and will be calculated at checkout based on the weight and dimensions of your order.
Can I order samples before committing to a full roll?
We highly recommend ordering samples to see the true color and texture of our prints in your own space. Samples can be purchased directly from each product page.
What is your return policy for bespoke items?
As our fabrics, wallpapers, and paints are often made-to-order or cut to specific lengths, they are non-returnable. We encourage using our sampling service to ensure you are happy with your choice before purchasing.
Are your products sustainably sourced?
Sustainability is at the heart of House of Hackney. We use FSC-certified paper, PVC-free materials, and eco-friendly inks, while manufacturing primarily in the UK to reduce our carbon footprint.
How do I calculate how much wallpaper I need?
You can use the wallpaper calculator found on our product pages. Simply enter your wall dimensions, and it will account for pattern repeats to provide an accurate estimate of the rolls required.